HUB SERVICE AWARD

This issues winner of the Service Award was sent in by a Amy Rowson of Saffron Walden.

“I would like to recommend the man who runs Suitability Dry Cleaners in town. I don’t know his name but he always reminds me of Bob Hoskins, the actor. He sounds just like him and doesn’t look too dissimilar.

Our ‘Bob’ delivers the best customer service in Saffron Walden. He is ALWAYS good humoured, greeting his customers with a smile and a ‘How are you’? In the time I’ve been a customer of his, he has got to know my name and he never forgets it. He has an easy, friendly manner which puts customers at ease. He has been in the dry cleaning business for many years I understand and nothing ever seems to be too much trouble. He has an ‘I can fix this’ approach to customer queries about cleaning their garments and his service is prompt.

Above all, he’s interested in you as his customer. The end result is satisfied customers who return again and again. If anyone needs a masterclass in delivering outstanding customer service, ‘Bob’ is the Master.

If you were wondering Mr Suitability is normally known as Mike Reams.